What Types of Jobs are Commonly Outsourced?

Updated April 24, 2024

wave top white

Outsourcing: A Strategic Approach to Business Growth

A global network of business connections symbolizing the worldwide reach and impact of outsourcing solutions

Technology leaders like you always seek ways to drive business growth and maximize operational efficiency, right? Have you thought about outsourcing as a powerful tool to achieve these goals while saving on company expenditures? Partner with reliable outsourcing providers and tap into a world of expertise to streamline your operations. Research on nearly 50 global business services (GBS) organizations found over 90% successfully scaled up their remote-delivery model, maintaining productivity, client-service experience, and employee experience. Impressive, isn't it?

Outsourcing evolved significantly since its early days during the Industrial Revolution. What began as outsourcing manufacturing processes became a global phenomenon businesses across various industries embrace. Today, outsourcing offers a strategic approach to focus on your core competencies while leveraging the specialized skills and resources of external partners. It reminds me of our project for Cornestech's Order Tracking System, where using Angular and ASP.NET Core technologies improved operational efficiency and on-time delivery for their logistics business.

One primary reason companies like yours choose to outsource is cost efficiency. Tap into labor markets with lower wages. Significantly reduce operational expenses. Allocate your resources more effectively. This cost advantage allows you to invest in areas that directly contribute to your competitive edge and drive business growth.

Outsourcing provides access to a global talent pool, enabling you to leverage the expertise of skilled professionals worldwide. Need specialized IT skills, customer service experts or manufacturing capabilities? Outsourcing opens up a world of possibilities. Partner with the right outsourcing providers. Bring in the talent you need to take your business to the next level. The Philippine IT Services market has seen steady growth recently, fueled by rising digital transformation demand, cloud computing adoption, and government initiatives promoting the IT sector.

Focusing on Core Competencies through Outsourcing

As a business leader, you understand the importance of focusing on your core competencies, don't you? Outsourcing allows you to delegate non-core functions to external vendors. It frees up your time and resources to concentrate on strategic initiatives that drive innovation and growth. Outsource tasks such as IT support, customer service or manufacturing. Sharpen your focus. Maintain a competitive advantage in your market.

A global network of business connections symbolizing the worldwide reach and impact of outsourcing solutions

Outsourcing provides the flexibility and scalability your business needs to adapt to changing market conditions. Need to ramp up production during peak seasons or scale down during slower periods? Outsourcing allows you to adjust your operations quickly and efficiently. This agility helps you optimize your resources and swiftly respond to new opportunities or challenges.

Certain industries emerged as prime candidates for outsourcing. The IT sector, in particular, saw significant growth in outsourcing practices. From software development to system maintenance and technical support, companies frequently outsource IT functions to leverage specialized expertise and achieve cost savings. Partner with experienced IT outsourcing providers. Access cutting-edge technologies. Stay ahead of the curve. It's worth noting that demand for IT services is expected to remain high across all verticals like Banking, Financial Services and Insurance (BFSI), Manufacturing, Telecom/Hi-Tech, Healthcare and others.

A customer service representative assisting a customer, illustrating outsourced customer support services

Outsourcing Customer Service and Manufacturing

Customer service is another area where outsourcing proved highly effective. Partner with external call centers or contact center service providers. Provide round-the-clock support to your customers while optimizing your internal resources. Outsourcing customer service allows you to scale your support operations based on demand. It ensures your customers receive prompt and efficient assistance. Interestingly, Customer Relationship Management (CRM) services have high demand in Government, medium demand in most other verticals and low demand in Manufacturing. Keep this in mind when considering outsourcing your customer service functions.

In the manufacturing industry, outsourcing has long been a popular strategy. Companies often outsource various production processes, such as component manufacturing, assembly and packaging, to specialized manufacturers. Collaborate with these partners. Benefit from cost efficiencies, advanced technologies and streamlined production processes. Outsourcing manufacturing allows you to focus on product design and innovation while leaving the production details to the experts. This brings to mind our work with Pinnacle Axis Commercial Corp, where our .NET ecommerce solution improved product visibility, increased conversions and minimized stockouts through automated inventory integrations.

Other industries, such as finance, human resources and marketing, also embraced outsourcing to varying degrees. Outsource specific functions like payroll processing, recruitment or content creation. Tap into the expertise of external professionals. Free up your internal teams to focus on core business activities.

Navigating the Outsourcing Process through Successfully

To ensure a successful outsourcing partnership, follow a well-defined process. First, identify the specific business functions or processes that can be effectively outsourced. Analyze your current operations. Determine which tasks can be delegated to external vendors without compromising quality or efficiency.

A handshake between business partners symbolizing a successful outsourcing relationship and partnership

Once you've identified your outsourcing needs, select the right outsourcing partner. Look for vendors with a proven track record, industry-specific expertise and a culture that aligns with your company's values. Conduct thorough research. Evaluate potential partners. Choose a provider that can deliver the high-quality solutions you require. Outsourcing providers can contribute valuable capabilities for indirect procurement optimization, including domain expertise, market knowledge, process discipline, and modern sourcing technology. These factors can make a significant difference in the success of your outsourcing partnership.

Effective communication and collaboration are key to a successful outsourcing relationship. Establish clear channels of communication. Set well-defined expectations. Regularly monitor vendor performance. Schedule regular progress reports and performance reviews. Ensure both parties are aligned. Address any issues promptly. Foster open communication. Work closely with your outsourcing partner. Build a strong and productive partnership.

To mitigate risks and maintain a healthy outsourcing relationship, implement a robust governance framework. This includes regular governance meetings, contract management and dispute resolution mechanisms. A well-structured governance model helps ensure the outsourcing partnership remains on track and delivers the desired outcomes for your business.

A graph showing business growth, representing the benefits of outsourcing and commonly outsourced jobs


Outsourcing became a strategic tool for businesses looking to drive growth, maximize operational efficiency and gain a competitive edge. Carefully select the right functions to outsource. Partner with reliable providers. Manage the outsourcing process effectively. Harness the power of outsourcing to take your business to new heights. It's encouraging to know that in 2022, the IT-BPM sector in the Philippines was projected to create 112,048 new jobs annually. This demonstrates the immense potential of outsourcing for job creation and economic growth.

This article is part of the Outsourcing series. Read more on how we craft tailored Outsourcing solutions - driving efficient growth, hassle-free:

Frequently Ask Questions (FAQ)

What are the most commonly outsourced IT functions?

The most commonly outsourced IT functions include software development, system maintenance, technical support and network management. Companies often outsource these tasks to leverage specialized expertise and achieve cost savings.

To ensure the quality of outsourced customer service, establish clear service level agreements (SLAs) with your outsourcing partners. Implement regular monitoring, quality audits and customer feedback mechanisms to maintain high standards of service delivery.

Potential risks associated with outsourcing manufacturing processes include quality control issues, intellectual property risks, supply chain disruptions and cultural differences. Mitigate these risks through robust contracts, effective communication and ongoing monitoring.

To effectively manage outsourcing relationships, establish clear communication channels. Set well-defined expectations. Regularly monitor vendor performance. Implement a governance framework, including regular meetings and performance reviews, to ensure the success of the outsourcing partnership.

When selecting an outsourcing partner, consider factors such as the vendor's expertise, industry experience, track record, cultural fit and pricing. Conduct thorough research. Request references. Evaluate the vendor's capabilities to ensure they align with your business goals.

Partner with Cambria for Expert Software Development Outsourcing

At Cambria, we understand the unique needs of technology leaders like you. With our 40 years of expertise in software development outsourcing, we're ready to help you drive growth, maximize efficiency and save on development costs. Our tailored solutions are designed to meet your specific requirements and align with your company's goals.

As a trusted outsourcing partner, we offer three flexible models of cooperation to suit your business needs. By partnering with Cambria, you can save 60-80% on development costs while accessing a team of highly skilled software developers. We pride ourselves on delivering high-quality solutions, reliability and professionalism in every project we undertake.

Take the first step towards transforming your business operations and gaining a competitive edge. Request a Free Quote today and discover how Cambria can help you achieve your outsourcing goals. Let us be your trusted partner in driving business growth and success.

management rcc and cambria ladies
cambria top3

About Cambria Software

We have been providing custom software development services since 1984, offering expert programming in multiple languages to build high-performance websites and applications for our clients.

Leading software outsourcing authority

Our experts in various programming languages and tools enable us to provide custom programming services that create tailored software solutions for our clients, ensuring the highest quality of service.

Our engagement models guarantee excellent service, and our history of success makes us the go-to choice for all software development needs. We are a leading authority in software outsourcing, providing unparalleled customer service.

Cambria Staff Augmentation

Our tailored staff augmentation service enables teams to benefit from offshore talent. Our flexible hiring pool offers a cost-effective solution and the augmented team is committed to our clients, integrating seamlessly into existing company development projects.